DUKE AUTOMOTIVE > OUR SHOP > CODE OF ETHICS

As a member of the TECH-NET Professional program we agree to:

• Recommend corrective and maintenance services and explain to the customer which of these is required now to correct existing problems and which are for preventive maintenance.
  
  
• Offer customers a price estimate for work to be performed.
  
  
• Obtain prior authorization for all work done, in writing or by other means satisfactory to the customer.
  
  
• Make every effort to keep the customer informed about appointments and completion deadlines.
  
  
• Furnish an itemized invoice for parts and services, priced fairly, which clearly identifies any used or remanufactured parts. Replaced parts may be inspected upon request.
  
  
• Furnish or post copies of any warranties covering parts or service. Use quality Advance Auto Parts auto parts, guaranteed coast to coast.
  
  
• Provide and honor Advance Auto Parts manufacturer warranties.
  
  
• Exercise reasonable care for the customer's property while it is being serviced.
  
  
• Make every effort to fix the customer's vehicle right the "first time".
  
  
• Maintain a system for fair settlement of customer's complaints.
  
  
• Cooperate with established consumer complaint mediation activities.
  
  
• Uphold the high standards of the profession and seek to correct any or all abuses within the automotive industry.